800.538.6544
24-Hour Turnaround*

FAQs

 

What makes steprepeat.com different than other Step and Repeat companies?

With over 20 years experience in prepress and digital imaging services, New Vision Imaging is the parent company of this specialty division. Our state-of-the-art equipment and pre-press industry expertise means that we identify and resolve potential problems before production, saving you time and money and achieving the best possible results. All of our work from production, to custom sizing and prep work for installation, is done in-house, which affords us total control of all phases of production. 
 

How will my Step and Repeat be packaged?

We take great pride in our final product. This is why we roll every banner on a piece of PVC pipe and wrap it in plastic to make sure that it will arrive smooth and free of creases. Then we ship it in a custom made box. We will never fold a banner. This causes fold marks that will never come out. 


What file types can I supply?

We accept the following file formats:

  • Raster Images - Raster graphics are resolution dependent. They are composed of pixels and cannot be scaled to an arbitrary resolution without loss of apparent quality. 

The following file must be at least 100DPI at 12 inches

  • TIFF, JPEG, Photoshop EPS and PNG 

Vector Files - A vector files is resolution independent. It can be scaled to any size without any loss in quality.

  • AI, EPS and CDR
 

How can my order get done in 24 hours when other companies can take over a week?

By operating 2 shifts, most orders approved by 3:00PM are run that night then finished and packaged in the following morning.


How do you keep your pricing competitive?

Because we own our own equipment and don’t deal with middle manufacturers for any phase of production, we are able to keep tight control on our costs, passing the savings on to our customers.
 

What’s the difference between boards and banners?

Boards are printed on a satin vinyl and mounted to 1/2-inch sturdy ultra board. Banners are printed on a high quality, smooth 15 oz banner material and can be sewn, hemmed and have grommets applied. Both can be sized to your specifications, although 4’ x 8’ is standard sizing.
 

How long will my banner or board last?

Not only are our inks the highest quality, longest lasting available on the market. Depending on weather conditions, you can expect an outdoor sign to last 1-3 years, and an indoor sign to last indefinitely.
 

How do I pay for my order?

We accept Visa, Mastercard, American Express and Discover. Because every order is custom, all orders must be paid before we start production.
 

What if I need help or have a custom order?

Call us anytime at 800-538-6544 ext 2, or send us an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.. We welcome custom orders, as we are a specialty digital imaging shop.
 

Can you help me with hanging or displaying my banner or board?

We provide a variety of hardware to display your finished product. From lightweight portable stands to professional pipe and base systems.
 

When can I expect to receive my finished product?

Jobs approved and paid for by 3:00 P.M. PST (6:00 P.M. EST) will ship the following day.

Premium "Blockout" Material

block out materialThe Premium “Blockout” material prevents unwanted shadows from being cast through the back, which can ruin photos, and obscure branding.
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Seamless Banners

Seamless Step and Repeat BannersBanners, up to 24-feet long, are seamless, one-piece units which adhere to our stands simply, without sagging or wrinkling.

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Professional Pipe Stands

pipe and base banner standOur Professional pipe and base stands are designed to be quick and easy to set up. All of our stands come with a Lifetime Warranty!

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